
G & I Management confidentially surveys competitors of your choosing.
For propane clients our surveyors can gather information on rates including: whole house heating, space heating,
water heating, cooking, pool heating, 1st fills and new customer specials. We also do surveys for all types of commercial
customers. The pricing information obtained for fuel oil companies includes current pricing, new customer specials, prompt
pay discount offers and any minimum delivery amount requirements. At different times of the year we have found it helpful
to offer our expertise in surveying your competitors for information on price protection plans, tank installation fees and
additional delivery fees, just to name a few.
In addition, we perform service department pricing surveys that tell our clients what the competition charges for a service call,
labor rates, service contracts, furnace and boiler tune-ups and more. Whatever information you need, we are here to serve!
We Do Not Just Check The Competition
We also offer secret shopper surveys. We call this service the Quality Assurance Program. This is a survey of your Customer Service Representatives. This service allows you insight on how well your own people are servicing your customers. We record and score each call and make results available to you in a digital format.
G & I Management schedules its surveys based on client needs, whether it's weekly, monthly, quarterly, or whenever you feel it is needed. We make our results available as Excel files. You can trust us to be careful and completely confidential with your data.